100% Digital SaaS Service Delivery
HAT INNOVATIONS operates purely as a Software-as-a-Service (SaaS) provider. We do not manufacture, package, ship, or deliver any physical goods or merchandise. All services are fulfilled electronically over the Internet.
1 Delivery Method & Timelines
Because WAHATBOT is an online cloud software platform, delivery occurs automatically and immediately upon successful payment verification:
Upon successful payment through Razorpay, your account tier (Basic, Advanced, or Pro) is upgraded instantaneously by our automated billing engine.
Your official tax invoice, transaction receipt, and workspace credentials or API keys are sent to your registered email and WhatsApp within 5 to 15 minutes.
2 Shipping & Freight Charges
There are zero shipping fees, handling fees, or courier charges applicable to any subscription or plan offered on the platform. All features, updates, documentation, and technical support are delivered completely online.
3 International Delivery
Our cloud infrastructure is hosted globally and can be accessed from any country with Internet connectivity. There are no geographical boundaries or international shipping restrictions for software access.
4 Troubleshooting Electronic Delivery
If your account status has not upgraded immediately or you have not received your electronic invoice within 15 minutes of payment completion, please follow these steps:
- Check your email's Spam / Junk / Promotions folder for messages from
support@thehatai.com. - Log out and log back into your WAHATBOT dashboard to refresh your authentication session.
- If the issue persists, immediately contact our 24/7 technical team with your Razorpay Payment ID. We will resolve and activate your subscription within 1 hour.
5 Fulfillment Assistance
Service Desk: HAT INNOVATIONS Technical Fulfillment
Support Email: support@thehatai.com / admin@thehatai.com
WhatsApp & Phone: +91 9946000484
Corporate Address: HAT INNOVATIONS, Kerala, India - 673001